Skip to content

90 day money-back guarantee

Free shipping worldwide | free returns

    Shipping & Returns

    SHIPPING RATES

     

    We are glad to bring our customers great value and service. That’s why we provide discounted shipping from our warehouses in Asia by ePacket or EMS and in USA by USPS.

     

    SHIPPING TO OVER 200 COUNTRIES

     

    We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

     

    LOST/MISSING PACKAGES

     

    THEOCTOPLUSH.COM are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

     

    CUSTOMS

     

    We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

     

    SHIPPING TIME

     

    Shipping time varies by location. These are our estimates:

     

    Location

     

    *Estimated Shipping Time

    United Kingdom

    5-10 Business Days

     

    United States

     

    5-10 Business days

     

    Canada, Europe

     

    5-10 Business days

     

    Australia, New Zealand

     

    8-15 Business days

     

    Central & South America

     

    10-20 Business days

     

    Asia

     

    8-15 Business days

     

    Africa

     

    15-30 Business days

     

     

     

    Max delivery time – 30 business days.

     

    *This doesn’t include our 2 day processing time.

     

    *All shipping times exclude clearance/customs delays

     

    TRACKING INFORMATION

     

    You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

     

    MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

     

    For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

     

    WILL MY ITEMS BE SENT IN ONE PACKAGE?

     

    For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

     

    If you have any other questions, please Contact Us and we will do our best to help you out.